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OneView Integrated
IP Contact Center Solution

Today’s Contact Centers are now required to be equipped with more advanced capabilities including Unified Agent Desktop and Multi-channel support i.e. voice, fax, email, SMS and web Chat. Below are some of the key applications by ZRG that brings increased productivity and reduced cost at the contact centers:

OneView
Comm Center

Fully integrated

Multi-Channels

Easy Integration

Online monitoring

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OneView
Integrated CRM

360 degree view

Capture leads

Financial Modules

Handle Complaints

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OneView Recorder

Monitor more calls
Resolve conflicts

Simple playback

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OneView
Outreach

Full Call Controls

Multi-Campaigns

Interaction Review

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House Building Citizens to Benefit From HBFC Contact Center Initiative

The need for properly managing customer support has now become a point of major concern for many industries. Financial, Telecom, Courier, Utility and Insurance are some of the sectors that have developed proper Contact Centers to provide one window service to their customers. Recently House Building Finance Corporation Limited, the oldest housing finance institute of Pakistan has acquired an advanced contact center solution from ZRG, nation’s market leader in contact technology.

HBFC Ltd has launched its Customer Care Contact Center on a toll free number (0800-42325) to provide prompt and updated information to valuable customers of the Corporation and the general public as well.

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