Most experienced contact center and CTI solution provider in
the market 1994
offers Contact Center and CTI solutions that are based on technology from
Dialogic Corporation (www.dialogic.com). Dialogic
is a worldwide leader in communication technologies offering latest
innovations and rich capabilities faster than other traditional telecom
manufacturers. The approach of quick-to-deploy, easy-to-manage cost-effective
solutions has made Dialogic a preferred choice among enterprises worldwide.
been a partner of Dialogic Corporation since 1994 and by incorporating
Dialogic innovations into our customized solutions; we have been successfully
delivering cutting edge capabilities to businesses to produce great results
and satisfactory clients.
regions we operate, we do get compared with the various PBX and ACD providers
like Global giant corporations. When we win against them, it is mostly
because of the following factors:
- We focus
and deliver the end results that customer is looking for rather than focusing
on selling technology items and promises of future versions
provide complete solutions that cover all aspects of contact center
functionality under an all-in-one comprehensive solution (ACD, IVR, CTI,
Recorder, MIS). A wide range of additional modules for specific industries
can be easily and quickly incorporated.
- We use
open standards based technology instead of proprietary technology that
results in cost-effective configurations, minimal training requirements,
speedy deployment and rapid customization and integration of all aspects of
- Our open
approach allows solutions for various capacities, from very small to very
large. And the solutions can be scaled up in sizing, whenever customer needs.
- We offer
fully integrated functionality required by the contact center, all through
one window model by ZRG as opposed to solutions that consist of components from
multiple vendors. Customers that have previously dealt with multi-vendor
based solutions really appreciate this aspect because things get done very
customer does not have to deal and coordinate with multiple vendors to
manage, modify and expand the solution. Our post-sale support mechanism is
very straight forward and centralized and the customer does not have to
approach different regions and different teams or repeat their issues.
With the above strengths and differentiators, we have earned a
solid reputation among our clients and the word is spreading. We believe and
practice in the art of making and expanding satisfied customer base and that
is how we have survived and grown since 1994.