Company Facts
Most experienced contact center and CTI solution provider in the market 1994

ZRG offers Contact Center and CTI solutions that are based on technology from Dialogic Corporation (www.dialogic.com). Dialogic is a worldwide leader in communication technologies offering latest innovations and rich capabilities faster than other traditional telecom manufacturers. The approach of quick-to-deploy, easy-to-manage cost-effective solutions has made Dialogic a preferred choice among enterprises worldwide.

ZRG has been a partner of Dialogic Corporation since 1994 and by incorporating Dialogic innovations into our customized solutions; we have been successfully delivering cutting edge capabilities to businesses to produce great results and satisfactory clients.

In the regions we operate, we do get compared with the various PBX and ACD providers like Global giant corporations. When we win against them, it is mostly because of the following factors:

- We focus and deliver the end results that customer is looking for rather than focusing on selling technology items and promises of future versions

- We provide complete solutions that cover all aspects of contact center functionality under an all-in-one comprehensive solution (ACD, IVR, CTI, Recorder, MIS). A wide range of additional modules for specific industries can be easily and quickly incorporated.

- We use open standards based technology instead of proprietary technology that results in cost-effective configurations, minimal training requirements, speedy deployment and rapid customization and integration of all aspects of the solution.

- Our open approach allows solutions for various capacities, from very small to very large. And the solutions can be scaled up in sizing, whenever customer needs.

- We offer fully integrated functionality required by the contact center, all through one window model by ZRG as opposed to solutions that consist of components from multiple vendors. Customers that have previously dealt with multi-vendor based solutions really appreciate this aspect because things get done very quickly.

- Our customer does not have to deal and coordinate with multiple vendors to manage, modify and expand the solution. Our post-sale support mechanism is very straight forward and centralized and the customer does not have to approach different regions and different teams or repeat their issues.

With the above strengths and differentiators, we have earned a solid reputation among our clients and the word is spreading. We believe and practice in the art of making and expanding satisfied customer base and that is how we have survived and grown since 1994.