Corporate Profile
Delivering technology excellence since 1994

Founded in 1994, ZRG is an ICT solutions company that offers a full range of flexible and integrated solutions for customer interaction and relationship management needs. We provide complete result-oriented solutions that are purpose built to increase customer satisfaction, reduce costs and improve communication and efficiencies. ZRG has delivered successful turnkey projects to over 50 prestigious organizations in the region, including sixteen leading financial service organizations and seven large-size telecom service providers.

Our turnkey solutions such as Contact Center, IVR, CTI, Call Recording, CRM and Complaint Management are ideal for the dynamic needs of the marketing, sales, support and service operations of the telecommunication, finance, insurance, shipping, energy, healthcare and other customer service organizations. A wide range of vertical business applications and modules for specific industries are readily available for quick deployment.

With a focus on delivering results, we offer complete functionality that cover all aspects of customer contact center functionality under an all-in-one comprehensive platform with integrated Call management, Self-service, Live agents, CTI, Monitoring, Call recorder and Unified reporting apps. We can easily integrate any type of communication channel including voice, text, e-mail, fax and web in the contact center to enable our clients to effectively contact their customers.

We offer fully integrated solutions backed by a one window support model by ZRG as opposed to solutions that are dependent of many providers. Our post-sale support mechanism is very straight forward, direct and centralized. Our customers do not have to deal with multiple support centers or vendors to manage, modify and expand their solution. Customers that have previously dealt with multi-vendor based closed solutions really appreciate this aspect because things get done very quickly.

Our flexible approach allows us to offer full featured solutions in various capacities, from very small to very large. And the solutions can be scaled up in sizing, whenever customer needs. By using open standards based technology, our solutions offer cost-effective configurations, minimal training requirements, speedy deployment and rapid customization and integration of all aspects of the solution.

We are equipped with the finest skilled system designers and developers, project management and technical support teams under the leadership of an experienced and committed management. We have earned excellent reputation and repeat business from our clients by providing custom solutions right from concept to realization with complete customer satisfaction.

ZRG has a proven track record of bringing innovations and exciting new possibilities in the customer communication areas. We focus and deliver the end results that customer is looking for rather than focusing on selling technology items and promises of future versions. We are a recognized player in the market that has introduced many first-of-its-kind solutions in the regions where we operate.

Our customers continue to show their confidence on ZRG abilities to deliver timely results. We have the honor of retaining some of our key customers for a period exceeding 8 years. Our existing clients and the relationship durations demonstrate the level of merit, capabilities, quality, trust and responsiveness that ZRG offers.

Every day, on every project, we add value through our accumulated technical knowledge and project management skills that translates into immediate benefits to our clients with cost and time savings while increasing operational efficiency.

We deliver beyond expectations