Delivering technology excellence since 1994
Founded in 1994, ZRG is an ICT solutions company that offers a
full range of flexible and integrated solutions for customer interaction and relationship
management needs. We provide complete result-oriented solutions that are
purpose built to increase customer satisfaction, reduce costs and improve
communication and efficiencies. ZRG has delivered successful turnkey projects
to over 50 prestigious organizations in the region, including sixteen leading
financial service organizations and seven large-size telecom service
Our turnkey solutions such as Contact Center, IVR, CTI, Call
Recording, CRM and Complaint Management are ideal for the dynamic needs of
the marketing, sales, support and service operations of the
telecommunication, finance, insurance, shipping, energy, healthcare and other
customer service organizations. A wide range of vertical business
applications and modules for specific industries are readily available for
With a focus on delivering results, we offer complete
functionality that cover all aspects of customer contact center functionality
under an all-in-one comprehensive platform with integrated Call management,
Self-service, Live agents, CTI, Monitoring, Call recorder and Unified
reporting apps. We can easily integrate any type of communication channel
including voice, text, e-mail, fax and web in the contact center to enable
our clients to effectively contact their customers.
We offer fully integrated solutions backed by a one window
support model by ZRG as opposed to solutions that are dependent of many
providers. Our post-sale support mechanism is very straight forward, direct
and centralized. Our customers do not have to deal with multiple support
centers or vendors to manage, modify and expand their solution. Customers
that have previously dealt with multi-vendor based closed solutions really
appreciate this aspect because things get done very quickly.
Our flexible approach allows us to offer full featured
solutions in various capacities, from very small to very large. And the
solutions can be scaled up in sizing, whenever customer needs. By using open
standards based technology, our solutions offer cost-effective
configurations, minimal training requirements, speedy deployment and rapid
customization and integration of all aspects of the solution.
We are equipped with the finest skilled system designers and
developers, project management and technical support teams under the
leadership of an experienced and committed management. We have earned
excellent reputation and repeat business from our clients by providing custom
solutions right from concept to realization with complete customer satisfaction.
ZRG has a proven track record of bringing innovations and
exciting new possibilities in the customer communication areas. We focus and
deliver the end results that customer is looking for rather than focusing on
selling technology items and promises of future versions. We are a recognized
player in the market that has introduced many first-of-its-kind solutions in
the regions where we operate.
Our customers continue to show their confidence on ZRG
abilities to deliver timely results. We have the honor of retaining some of
our key customers for a period exceeding 8 years. Our existing clients and
the relationship durations demonstrate the level of merit, capabilities,
quality, trust and responsiveness that ZRG offers.
Every day, on every project, we add value through our
accumulated technical knowledge and project management skills that translates
into immediate benefits to our clients with cost and time savings while
increasing operational efficiency.
We deliver beyond expectations