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What do
our clients say about ZRG?
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ZRG is the leader
in call center solutions market with systems installed at the large and
high volume call centers in the region. We have successfully implemented advanced
customer interaction and contact management solutions for the most
prestigious organizations with remarkable results.
And we have earned
excellent reputation from our clients for our innovative and cutting-edge
solutions, our high quality support services and our in-depth technical
know-how.
Our strongest points are our robust and proven product,
our technical expertise and our excellent support reputation with our
existing clients. We have a solid base of
highly satisfied customers that have really good things to say about us.
Here are some examples:
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“ZRG is a knowledgeable, cooperative and accommodative
solution provider. They have a team of experienced professionals that get
things resolved creatively and cost-effectively in the shortest possible
time.”
Executive In charge,
 New
Products
Bank Alfalah Limited
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"With ZRG Call center solution, performance and
reliability have never been issues, even when we were operating at a very
high utilization with enormous growth in our subscriber base. ZRG
International has worked with us as partners and made further inroads by
providing an exceptional level of services and technical consultancy."
 Chief
Technology Officer,
Mobilink
GSM
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“ZRG Call center solution has
proven to be a cost-effective and highly flexible experience for us.”
“We are really satisfied with the
performance and reliability of ZRG
Call Center
Solution and have complete confidence that ZRG will continue to push the
limits of technology with its comprehensive and optimized approach.”
“ZRG has always been very flexible
in terms of analyzing our demands and implementing them. They have
delivered excellent after sales services.””
General
Manager,
 Instaphone
& Paktel Operations
Millicom
Professional Services
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“ZRG has provided us with a comprehensive call
center solution that gave us all the capabilities one needs to run a large,
high volume call center. It is a state-of-the-art system fulfilling all our
requirements plus it has the capability to extend and modify as and when
required”
“We are very much satisfied with the system
performance and reliability. Our 24x7 call center demands a very efficient
and reliable support and we have found ZRG support services very well
managed and efficiently delivered. They have been able to handle all sort
of call center related requirements.”
Call Center Manager,
Instaphone
& Paktel Operations
Millicom Professional Services
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“ZRG Call center solution has provided
several strategic capabilities to Bank Alfalah call center including
integration with multiple databases, ATM controller, smart call processing,
integrated recording capabilities.”
“ZRG’s Soft Phone and Soft
Wallboard are among the best tools at our call center as they help improve
the productivity of our staff while making their job much easier. We have
got one of the most powerful reporting system that provides centralized
interface for all aspects of the call center.”
 Head, Phone
Banking
Bank Alfalah Limited
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