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Daily DAWN, 26 June; 2007
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Daily DAWN,
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Daily DAWN,
23 May; 2007
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Daily Business Recorder,
10
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Daily The News, 25
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Daily Dawn, 16
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Daily Jang, 10
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Daily DAWN, 21 June 2006
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Daily The News, 09 June 2006
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Daily DAWN, 20 May 2006
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Daily DAWN, 01 February 2006
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Daily The News, 27 January 2006
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Daily
Dawn, 03 January 2006
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Business
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Daily
Dawn, 01 September 2005
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Business
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Business
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Daily Dawn, 21 June 2005
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Daily Dawn, 26 April 2005
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Exportimes, June 2005
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Pakistan & Gulf Economist
– Annual Issue, 9 -15 May 2005
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Call Center Solution Order From Dubai, UAE
Serco Gulf, a subsidiary of
Serco Group a leading UK based facilities management
and outsourcing company listed on London Stock Exchange has selected ZRG to
provide an advanced telephone communication systems known as Call Center
Solution.
According to a press
release here on Thursday, the next generation call center solution will be
used by Serco Gulf to handle its
growing business and to provide high quality personalized customer services
to the customers in the Gulf region.
Mr. Ayub Butt, CEO
ZRG while commenting on the occasion said, ”ZRG is
already a preferred call center technology solution provider within Pakistan and most of the
customer service call centers are using ZRG’s open standards based call
handling solutions. We started exporting these advanced solutions to the
international market in 2003 and became the first software exporter of Call
Center Solutions
The News, 08 April 2005
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ZRG picked for Call Center Export to Gulf Region
Serco Gulf evaluated various
proposals from the international market. The evaluation and selection
criteria included factors such as flexibility and integration capabilities
of the solution as well as price-performance ratio, feature richness,
scalability and ruggedness of the systems. Another key criteria
of evaluation was the solution provider’s track record of support and
market references. After detailed evaluation, M/s Serco Gulf selected ZRG’s
solution for their customer services call center.
Serco selected ZRG
solution because of its excellent market reputation; its open standards
based technology, feature richness, ruggedness and tight integration with
existing environment at Serco Gulf.
Business Recorder, 13
April 2005
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ZRG wins Call Center Contract
Serco Gulf, a subsidiary of
Serco Group a leading UK based facilities
management and outsourcing company listed on London Stock Exchange has selected
ZRG to provide an advanced telephone communication systems known as Call
Center Solution. The next generation call center solution will be used by Serco Gulf to handle its
growing business and to provide high quality personalized customer services
to the customers in the Gulf region.
The Nation, 8 April 2005
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Computerworld magazine
Dec , 2004
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EXCLUSIVE INTERVIEW WITH MR. AYUB BUTT, CEO ZRG
“A few
years back, not many people would have agreed to the notion that the call
center will become a strategic part of a business – the front line. There are,
however, exceptions. For example, Bank AlFalah, a
premier UAE based bank recognized the importance of call centers early on.”
Money Magazine ,Jan ,
2005
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INTERVIEW WITH MR. AYUB BUTT, CEO OF ZRG
“CUSTOMER CENTRIC SOLUTIONS”
“We are
known in the market for being an innovative and dynamic organization that
has introduced many first-of-its-kind solutions and techniques in this
region”
“Customer support and service is indispensable for customer
centric organizations. The delivery of information and services to the
customer must be done in such a way that gives maximum value on the
investment, be cost-effective but without any compromise on the flexibility
and functionality”
Telecom Plus magazine
,Dec , 2004
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KASB BANK SELECTS ZRG INTERNATIONAL FOR CALL
CENTER SOLUTION
The Nation ,Nov 29 , 2004
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KASB
BANK CHOOSES ZRG FOR CALL CENTER
SOLUTION
ZRG International and KASB Bank have entered into an
agreement in which ZRG will provide latest Call Center technology to KASB Bank. ZRG Call Center solution will consist of
complete Self Service Phone Banking, Tools for Call Center Banking officers
and Voice Recording System for Quality Assurance and Conflict Resolution. Mr. Perviaz Ahmed, COO KASB Bank and Mr. Ayub Butt , CEO ZRG signed the agreement.
Pakistan Economist ,Nov 29 , 2004
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ZRG TO PROVIDE CALL CENTER SOLUTION TO KASB
BANK
Dawn ,Nov 29 , 2004
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