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ZRG
Call Center Solution selected by
Intel Corporation, USA for success story
ZRG Call Center Solution on Intel Success Story Website
World
Technology leader, Intel Corporation, USA has selected a Call Center as a topic for
their success story. This success story is about Pakistan’s largest
and most advanced call center at Mobilink GSM, developed and installed by
M/s ZRG International (pvt) Limited, the call center solution leader in the
region. This
is the first time a ZRG call center solution has been included in any such
study carried out by Intel Corporation, USA. ZRG call
center success story on Intel Corporation's web site can be downloaded from
http://www.intel.com/network/csp/pdf/8853cs.htm.
Intel Corporation selected ZRG call center solution for the success
story because it is the largest customer support center in Pakistan, it is
the most advanced contact center solution with latest features and total
integration, it uses ‘always on’ or ‘never down’ methodology running on
multiple LAN Servers, it is based on open CTI architecture, i.e. standards
based as opposed to proprietary, closed-box technology and because it is
totally and tightly integrated, i.e. all call center components such as
ACD, IVR, CTI, Voice Recorder and MIS Reporter offer a consistent and
uniform configuration, administration and reporting interface.
Read
the entire success story at Intel Web site
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