ZRG presents emerging CRM concepts at Branchless Banking conference
At a recently held financial conference on Branchless Banking, ZRG presented some of the latest and emerging concepts in customer relationship management. The one-day conference, organized by 1Link, was inaugurated by Mr. Kazi Abdul Muktadir, Deputy Governor, State Bank of Pakistan and was attended by over 250 leading professionals from the financial sector. The ideas presented by ZRG offer great potential for businesses in their efforts to deliver a dynamic customer experience in a highly efficient way. ZRG is known in the market for its fully integrated contact center solution with a complete suite of communication and business software apps
ZRG highlights the need for managing customer preferences
ZRG International participated in the prestigious and the highly popular e-banking event which was held on 18th April 2012 at the Pearl Continental Hotel in Karachi, Pakistan. E-Banking is a well recognized financial industry conference and exhibition event that is held each year. In a keynote speech, Ayub Butt, Chief Executive at ZRG highlighted the importance of customer preferences and shared some of the industry practices on the best ways to manage.
ZRG nominated for best communication solution
The P@sha ICT Awards 2009 management nominated ZRG in the category of best Communication solution provider. In the presentation session of P@sha, ZRG International presented about the companies’ products, solutions, achievements and many more things. Judges were impressed and appreciated ZRG for their ground breaking technology running successfully in mission critical contact center.
ZRG Demonstrates State-of-the-art IT Solutions at GITEX ‘09 Saudi Arabi
April 19, Riyadh-KSA- ZRG, a leading provider of Customer Interaction, Contact Centers & Customer Relationship solutions had participated in the largest technology event by the name of GITEX Saudia Arabia 2009. The event, which took place in Riyadh from April 19-23, brought together business leaders and technology providers to discuss the latest technological advances that improve infrastructure and allow businesses to be more competitive in the global marketplace.
ZRG team displayed the latest release of next-generation customer interaction solution, namely, OneView Customer Interaction Solution. OneView provides an opportunity for small and large businesses to operate more efficiently and effectively with an improved customer service experiences and employee productivity in the business environment. ZRG technology experts were available at the event to share the key information of how businesses can use intelligent customer interaction and relationship technology solutions to improve their customer service, mobility, increase productivity and cost reduction objectives.
ZRG represents Pakistan in E-Banking ’09, Bangladesh
ZRG International, the market leader in Contact Center and CTI Technology recently participated in e-Banking '09 Conference & Exhibition at Sheraton Hotel, Dhaka.
The conference was attended by corporate executives where renowned speakers from South Asia and other regions spoke on the evolution of banking industry in Bangladesh and shared their experience about the role of technology in growth of banking industry and in enhancing customer services. ZRG participated in the conference where Mr Ali Shamim, Head of Business Development, ZRG shared an informative presentation on the topic “Trends in customer services”.
At e-Banking ’09 exhibition, ZRG team displayed the latest CTI-enabled Banking solutions and Contact Center Technology. The delegates and visitors acknowledged the true potential and role of Telephone Banking and Contact Center Technology in growth and development of the banking industry as well as in improving the customer service experience. The participation of ZRG and other Pakistani IT companies highlighted Pakistan as a country at an advanced stage of IT deployments in the financial sector.
ZRG represents Pakistan in Dubai Software Expo
ZRG International, the market leader in Contact Center Technology recently participated in Middle East Call Centre '09 (MECC 2009) Exhibition at the Dubai International Convention and Exhibition Centre from Feb. 3-4, 2009.
MECC ‘09 consisted of a high level conference and exhibition which gave a comprehensive update on the best practices and proven techniques and technologies for today’s evolving contact centers. This exhibition and a conference were attended by Corporate Executives, IT Managers and other Call Center professionals. ZRG team displayed their innovative solution suite including IP Contact Center, CRM, Outbound Campaign Management, Call Recording and Evaluation tools and Contact center quality management solutions.
Latest Contact center technology and solutions were on display at MECC ‘09 and most of the delegates and visitors of the event acknowledged the true potential of the Contact center technology in improving the service experience of customers. Visitors showed eagerness to learn about the best practices, innovative ideas and ways to enhance their Customer service operations.