OneView
Customer Contact Center
A flexible platform for complete contact and interaction management

OneView Contact Center is a result-oriented business communication solution that provides capabilities for effectively managing all aspects of customer communication and contact handling with quality, efficiency and complete documentation.

TARGET ORGANIZATIONS
- Customer service and support departments
- Complaint centers, Help Line, Information Desk
- Service ordering and online booking operations
- Government and citizen services

ADDRESSING BUSINESS NEEDS
- Flexible call management, routing, queuing
- Hands free call handling
- Call recording and verification
- Customer data integration and screen pop up
- Self service automation
- Complete logging and MIS reports

KEY FEATURES
- A unified platform for managing customer interactions
- Pre-integrated call manager, agent desktop, call recording, IVR, monitoring
- Unified administration tool for managing all functions, services and integrations
- Centralized reporting application to cover all activities, events, agents and users
- Dynamic handling multiple brands, products, divisions
- Multi-site traffic routing for load sharing, contingency

BENEFITS

Comprehensive
Includes all key apps for call and agent handling
Providing what agents need for delivering personal interaction

Flexible
Support all interfaces
Connect with any applications, database, telecom network

Modular
Scaleable capacity and functionality
Expand and grow whenever your business requires

Simplified
Can be managed by IT literate business team
Gives you low cost through low maintenance, training

Independence
One-window solution by a single expert source
Complete deployment, support and expansions

DELIVERING RESULTS WITH A COMPLETE SOLUTION
Based on industry standards, OneView is fully customizable and delivers complete integration, a scalable architecture and all-in-one functionality. It is a comprehensive solution giving you all the required functionality that you need to ensure service quality the results that you are looking for.