OneView
CUSTOMER CONTACT CENTER

OneView Contact Center is a result-oriented business communication solution that provides capabilities for effectively managing all aspects of customer communication and contact handling with quality, efficiency and complete documentation.

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OneView
CONTACT MANAGEMENT SUITE

OneView Contact Management Center is a customer-focused business solution designed to optimize productivity, increase revenue and improve customer satisfaction. It is a complete end-to-end solution for managing all aspects of customer contact and relationship management, covering all aspects of customer request registration, routing, processing, tracking, escalating and reporting.

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OneView
OUTBOUND CALL CAMPAIGN MANAGEMENT

OneView Outreach is an outbound campaign management solution that offers a high degree of flexibility, control and manageability to the call center manager to carry out several types of calling campaigns simultaneously.

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OneView
CALL RECORDING

OneView Digital Call Recorder is a result-oriented business communication solution that provides robust capabilities for effectively managing all aspects of voice call recording with quality, control, efficiency and complete documentation in a cost effective manner.

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OneView
SELF SERVICE IVR

OneView IVR is a future-safe platform for automated services that is being used by leading organizations to disseminate information in a wide variety of topics including product-specific information, technical support, general guidelines, notifications and announcements.

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OneView
PARTNER RELATIONSHIP MANAGEMENT

OneView Partner Relationship Management Solution helps businesses ensure timely delivery of quality services to the end users. It is built upon the proven business strategy for improving inter-partner communication, enabling partners to customize and streamline collaborative tasks, ensuring partner retention and business growth, ensuring accelerated ROI and revenue sharing among partners.

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OneView
TELECONFERENCING

Tele-Conferencing is a multi-purpose telephone conferencing solution that provides a feature-rich environment for multiple, multi-party conferences with complete control and documentation. Tele-Conferencing combines the best of LAN and telephony technology to offer more capacity, more simultaneous participants, support for complex configurations and network mixing.

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