OneView
SELF SERVICE IVR
An advanced and customizable solution for providing 24x7 automated services

OneView Interactive voice response solution is the most advanced and highly flexible self-service technology available in the market. It provides powerful ways to disseminate all kinds of company, product and customer account information.

OneView IVR is a future-safe platform for automated services that is being used by leading organizations to disseminate information in a wide variety of topics including product-specific information, technical support, general guidelines, notifications and announcements. It can easily integrate with your local and wide area network and connect with a wide variety of data host and operating systems to offer account specific information such as account balance, due date, other inquiries, etc.

OneView interactive voice response system comes with a powerful system administration tool that lets you setup menus and submenus, add and update voice recordings by using standard telephone set. It also includes document conversion software that you can use to convert your windows (MS word, PageMaker, Excel, etc) documents.

FEATURES

Service and Package Ordering
Self-service Banking
Secure Payments
Answers to FAQ
Information Hotline
Customized Services

BENEFITS

Scalable Architecture
by configuring multiple OneView IVR-based servers, the OneView Interactive Voice Response System scales from four to thousands of ports to fit virtually any organization and environment to handle thousands of calls simultaneously.

Highly Reliable
multiple integrated nodes are configured for mission critical requirements. Should one server ever go down, OneView IVR immediately and systematically routes calls to another server node.

Flexibility
that allows freedom to add and modify system and application features and simplified integrations with upcoming systems, trends and technologies.

Modular Approach
guarantees total flexibility in terms of capacity and functionality. New features and more capacity can be added when required.

Non-Proprietary Solution
that is based on published communication protocols and runs on industry’s open standard LAN servers and workstations. Adding powerful emerging servers and LAN technologies is straightforward.

A Lower Cost of Ownership
resulting from OneView IVR’s customizable application-driven architecture, open standards based interface and unified administration for self-service automation.

A Faster Return on Investment
via the ability to build and manage results-oriented IVR menu options to realize a higher ROI in months, not years.

A COMPLETE AND PROVEN SOLUTION

OneView Interactive Voice Response Solution provides self-service functionality through a flexible and modular platform that makes it easier for your customers to access information and carries out transactions. The open standards-based architecture makes it very easy to customize self-service channel and integrate with other data sources, networks and live agents. OneView has successfully served the needs of self-service call handling requirements of some of the largest cellular and banking organizations in the region. Some of our valued customers have been using OneView for the last 7 years with complete satisfaction.

MAKE YOUR CUSTOMERS HAPPY