SELF SERVICE IVR
An advanced and customizable solution for providing 24x7
OneView Interactive voice response solution is the most
advanced and highly flexible self-service technology available in the market.
It provides powerful ways to disseminate all kinds of company, product and
customer account information.
OneView IVR is a future-safe platform for automated services
that is being used by leading organizations to disseminate information in a
wide variety of topics including product-specific information, technical
support, general guidelines, notifications and announcements. It can easily
integrate with your local and wide area network and connect with a wide
variety of data host and operating systems to offer account specific
information such as account balance, due date, other inquiries, etc.
OneView interactive voice response system comes with a
powerful system administration tool that lets you setup menus and submenus,
add and update voice recordings by using standard telephone set. It also
includes document conversion software that you can use to convert your
windows (MS word, PageMaker, Excel, etc) documents.
Service and Package Ordering
Answers to FAQ
by configuring multiple OneView IVR-based servers, the OneView Interactive
Voice Response System scales from four to thousands of ports to fit virtually
any organization and environment to handle thousands of calls simultaneously.
multiple integrated nodes are configured for mission critical
requirements. Should one server ever go down, OneView IVR immediately and
systematically routes calls to another server node.
that allows freedom to add and modify system and application
features and simplified integrations with upcoming systems, trends and
guarantees total flexibility in terms of capacity and functionality. New
features and more capacity can be added when required.
that is based on published communication protocols and runs on industryís
open standard LAN servers and workstations. Adding powerful emerging servers
and LAN technologies is straightforward.
A Lower Cost of Ownership
resulting from OneView IVRís customizable application-driven
architecture, open standards based interface and unified administration for
A Faster Return on Investment
via the ability to build and manage results-oriented IVR menu options to
realize a higher ROI in months, not years.
A COMPLETE AND PROVEN SOLUTION
OneView Interactive Voice Response Solution provides
self-service functionality through a flexible and modular platform that makes
it easier for your customers to access information and carries out
transactions. The open standards-based architecture makes it very easy to
customize self-service channel and integrate with other data sources,
networks and live agents. OneView has successfully served the needs of
self-service call handling requirements of some of the largest cellular and
banking organizations in the region. Some of our valued customers have been
using OneView for the last 7 years with complete satisfaction.
MAKE YOUR CUSTOMERS HAPPY