OneView
Outbound Campaign Management
A complete solution for outbound call and interaction
management
OneView Outreach is an outbound campaign management solution
that offers a high degree of flexibility, control and manageability to the call
center manager to carry out several types of calling campaigns
simultaneously. Overcoming the limitations of manual call processing, OneView
provides a robust and versatile platform for managing the outbound dialing
function. With a saleable horizontal design, the solution can be easily
expanded in capacity and functionality to deliver a tailor-made
implementation.
TARGET ORGANIZATIONS
- Collection and recovery organizations
- Tele-Marketing and Tele-Sales departments
- Service ordering and online booking operations
- Contact centers
- Outsourcing service providers
ADDRESSING BUSINESS NEEDS
- Documented outbound calling operations
- Running of multiple campaigns simultaneously
- Automated system based dialing with customizable business apps
- Customer data integration and screen pop up
- Automated and agent based dialing campaigns
- Requirements of instant reporting of all outbound calling activities
KEY FEATURES
- A unified platform for running outbound calling campaigns
- Pre-integrated IP communication with agent desktop, call
recording, monitoring
- Unified administration tool for managing all functions,
services and integrations
- Live monitoring and supervision
- Centralized reporting application to cover all activities,
events, agents and users
- Multi-site traffic routing for load sharing, contingency
HIGHLIGHTS
- Managers quickly create campaigns for sales, services,
recovery
- Simultaneous execution of multiple campaign types
- Self-service and Live agent based campaigns, call blending
- Multiple dialing modes including predictive, preview and
progressive
- Auto-loading of customer calling list as per defined rules
BENEFITS
Flexibility Centralized control and remote IP agent based processing
Dispersed agents to process campaigns from remote locations
CTI Information presented
in a clear and simple format
Increased agent effectiveness and consistency
Fast Rapid script creation
and modification
Gives your agents the cutting edge over the competition
Real time Complete
control and monitoring of jobs
Scoreboard display enables management to monitor results
Independence Can be
managed by IT literate business team
Gives you low ongoing cost, minimum dependencies and training
DELIVERING RESULTS
OneView Outreach solution for outbound campaign management can
help your business in generating new revenues and in managing your customer
relationships. It provides all the capabilities that are required to make
your outbound agent more effective and better prepared for customer
interaction. Reduces costs with complete SIP-based "all software"
architecture and elevates agent productivity and contact success rates.
A COMPLETE SOLUTION
Comprehensive solution with all required functionality to
ensure quality and results in handling all outbound calls and interaction.
Energize your agents
Empower your managers
Enhance your organization
ZRG makes it possible for you
