When it comes to getting customer service, what's your definition of rude? What unprofessional behavior irritates you the most when, as a consumer, you are interacting by phone with another company?
Disaster Recovery In a Call Center – Are you ready?
A customer’s satisfaction relies heavily on whether he can get through to an agent and once he makes that connection, if he is helped properly. Downtime — whether due to a natural disaster or something man-made — means a barrier in that connection or lack of proper information reaching customers. Therefore, Downtime in a Call Center can cause serious harm to a business.
What if your organization is operating more than one brand or is running more than one independent companies with each entity having its own distinct identity, brand, jingle and telephone numbers? Now imagine that each of these entities requiring a call center! What would be the right approach?
Setting up a call center is task that involves a variety of areas. Knowing the key milestones can help you save time and money. Check out our 10 step checklist.
This document contains an overview of different call center technologies in the market. This study will help you understand the difference between open standards based approach and the traditional, proprietary approach of older vendors
Emergence of new technologies pave way for businesses to improve their operations by deploying state of the art technologies that brings productivity, efficiency and profitability. VoIP or Voice over Internet Protocol is creating much hype in the market about the potential cost savings, reduced infrastructure of converged networks, new calling features and support benefits.
