| What do our customers say about ZRG? |
ZRG is the leader in contact center solutions market with systems installed at the large and high volume contact centers in the region. We have successfully implemented advanced customer interaction and contact management solutions for the most prestigious organizations with remarkable results.
And we have earned excellent reputation from our clients for our innovative and cutting-edge solutions, our high quality support services and our in-depth technical know-how.
Our strongest points are our robust and proven product, our technical expertise and our excellent support reputation with our existing clients. We have a solid base of highly satisfied customers that have really good things to say about us.
Here are some examples:
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“We are constantly looking at ways to improve customer retention and provide high quality customer services. We will be offering multiple channels through which our customers and prospects can reach us more easily and at anytime they want. In this context the latest CTI call center technology deployed by ZRG at EFU LIFE will help us achieve our customer satisfaction and retention goals. With their vast expertise of the cutting-edge technology and massive market dominance, ZRG was an obvious choice for EFU Life Assurance Ltd. to select it as its call center technology provider.” |
Mr. Taher G. Sachak,
MD & CEO,
EFU Life Assurance Ltd. |
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“Our key focus is to ensure that our customers get the best possible quality of support and our staff gets the top of the line technology tools to do their job. According to our internal evaluation, we found that ZRG is undoubtedly the number one and the most reliable solution provider in the market with a proven track record of excellence. ZRG has offered us open standards based technology that gives us complete freedom for future expansion in terms of capacity and functionality. We are proud to be associated with ZRG.” |
Mr. Nasser Khan Ghazi,
CEO,
MultiNet Pakistan. |
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“The financials services sector is growing like anything in Pakistan. So the need for customer services has grown a lot in the financials sector as well. By implementing the Call Center solution from ZRG, I believe that we are in a position to provide better customer support instantly. We are also satisfied with having ZRG as our technology provider who has provided us with the best technology available to cater our growing customer demands. In our opinion, a call center solution provider must have the capabilities to provide customization and integrations services locally and ZRG has such capability and related performance track record”. |
Mr. M. M. Khan,
CEO,
NIFT. |
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“The goal of Nafa Contact Center is to provide timely information and personalized support to its existing and potential customers. For this, we have engaged experienced specialists for the Contact Center and have deployed the latest technology that will enable the company to deliver customer satisfaction in a cost-effective and efficient way.
We selected ZRG, the most experienced contact center solution expert as our partner because ZRG has the capability, local expertise and spares to provide comprehensive support for customization, integration and expansion right away and without any delays that are typically associated with solutions from abroad.” |
Dr. Amjad Waheed,
CFA, the Chief Executive,
NAFA. |
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“With ZRG Call center solution, performance and reliability have never been issues, even when we were operating at a very high utilization with enormous growth in our subscriber base. ZRG International has worked with us as partners and made further inroads by providing an exceptional level of services and technical consultancy." |
Chief Technology Officer,
Mobilink GSM.
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“ZRG Call center solution has proven to be a cost-effective and highly flexible experience for us.”
“We are really satisfied with the performance and reliability of ZRG Call Center Solution and have complete confidence that ZRG will continue to push the limits of technology with its comprehensive and optimized approach.”
“ZRG has always been very flexible in terms of analyzing our demands and implementing them. They have delivered excellent after sales services.”” |
General Manager,
Instaphone,
Millicom Professional Services. |
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ZRG is a knowledgeable, cooperative and accommodative call center solution provider that gets things resolved creatively and cost-effectively in the shortest possible time.” |
CExecutive Incharge,
Bank Alfalah.
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“ZRG’s multi-modal call center solution has provided us with the capability to handle our large incoming call traffic in an efficient manner. This has helped Maersk Pakistan to significantly enhance customer experience and improve our customer service to the best in the industry of Pakistan.” |
GM Service Delivery and Business Process,
Maersk Pakistan (Pvt.) Ltd.
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“The operations of PICIC Commercial Bank are growing and to support the increasing requirements of self-service telephone banking, effective complaint management and need for documentation, the Bank wanted to setup a flexible and effective Call Center facility from where it could provide information and services to its existing and potential customers, 24 hours a day.” |
Mr. Tauseef Ahmed,
Senior Executive Vice President,
PICIC Commercial Bank
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“State of the art call center from ZRG will enable us to provide highly personalized and prompt services to our valued customers 24 hours a day. With call center management tools such as the voice recording capabilities and online performance monitoring, we will be able to monitor and improve quality of service and productivity of our staff.” |
Mr. Nasir Jamal,
Chief Financial Officer,
KASB Bank.
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“Live agent assistance in our Telephone Banking call center will enable us to provide personalized services to our customers. This initiative of adding live agent based assistance in our call center will help us to provide personalized services to the customers. ZRG has been a technology partner for the last 9 years and it has been a wonderful experience working with them.” |
Mr. Haider Devjiani,
Manager EDP,
Soneri Bank
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