| Corporate Profile |
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INTRODUCTION
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| ZRG
International is an IT & Telecom solutions
and system integration company that specializes
in the area of Telephony, CTI and Contact
Centers. ZRG helps organizations increase
customer satisfaction and revenues by improving
business communication and customer contact
management functions. ZRG solutions are deployed
in majority of the contact centers in the
country, and are being used by millions of
users who use self-service applications and
the contact center agent services. |
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INNOVATION
ZRG provides a full range of innovative customer
interaction and contact management solutions that
are flexible, cost-effective, easily extended and
customized and can be integrated with any CRM, any
ACD switch and any database(s). These features enable
businesses to improve business communication and
customer contact management in a customized and
cost-effective way, while retaining maximum freedom. |
VALUE PROPOSITION
ZRG solutions aim to increase the efficiency and effectiveness of customer contact centers. Our flagship solution, OneView is a proven and flexible communication platform that provides a revolutionary approach of handling multiple channels of communication including Voice, Fax, SMS, Email and Web chat. The use of the open standards based approach enables the customer to incorporate any type of technology, data source and applications. OneView is a powerful and open desktop software that helps the contact center agent successfully complete customer interactions. It boosts the productivity of the agents by integrating and presenting all the available business applications and communication channels in a simple-to-use GUI (Graphical User Interface). In such an environment, the agent spends less time in dealing with tedious process in the system and more time in focusing his attention on customer care and revenue-generation. |
PERFORMANCE
ZRG is recognized as the market leader in the next generation contact center technology with over 16 out of 22 banking contact centers as its customers, 3 out of 6 cellular customer service contact centers along with customer service centers of other leading brands in the country such as PSO, EFU Life Assurance, TCS Courier, Maersk Shipping, MultiNet, WorldCALL Broadband, and many others. ZRG is the first company from Pakistan that started exporting advanced contact center technology solutions, like Dubai, Tanzania. Our successful deployment of advanced call centers has been profiled by Intel Corporation, USA that has placed a ZRG solution as a success story on Intel’s website (ref URL: |
http://www.intel.com/network/csp/pdf/8853cs.pdf).
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