CRM is a customer-focused business strategy designed to optimize profitability, revenue and customer satisfaction. A good CRM solution can solve most of the problems that exist in many companies. It can reduce cost, increase productivity and efficiency, deliver greater customer satisfaction and even generate new streams of revenue. With handy tools in CRM applications, your company can effectively improve Workflow by targeting prospects for new business and existing customers for repeat business. An optimized CRM application suite can make a massive difference to the efficiency of a company with many features built-in to enable management to regain control. CRM is a crucial tool to reduce wasted time and eliminate bothering the wrong customers. Your team will be able to quickly divide lead lists into groups that you create. This enables your team to slice and dice their customer data to find the best approach.
THE SOLUTION
OneView Customer Relationship Management or OCRM Solution provides a flexible pre-integrated application suite for managing customer interactions, complaints, leads and inquiries from one unified platform. The modular architecture of OneView CRM is very flexible allowing you to extend the functionality and capacity whenever your business needs. Based on industry standards, OCRM applications run on cost-effective LAN server and workstations. These applications can be integrated with any front-end business software, multiple databases and backend systems. OCRM is very easy to implement and manage.
APPLICATIONS
Complaint Management
Lead Capturing and Routing
Customer Profile and Interaction Views
eForms for paper-less processing
Financial and Banking Module
Telecom services applications
Insurance customer services
Customized modules
BENEFITS
Provides a single view of customer
Easier to deal with inquiries as complete contact history is available
Quick, efficient and accurate response
Intelligent allocation of time and resources
Smart tracking and escalations
Ease of search even with partial data
Completely documented operation
Accurate, up to date reporting
ADVANTAGES
A One-Window solution
Runs on industry standard LAN servers
Plug-n-play application modules
Flexible, Scalable and Customizable
Intuitive – minimum training required
Faster return on investment
A lower cost of ownership
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CRM is a customer-focused business strategy designed to optimize profitability, revenue and customer satisfaction. A good CRM solution can solve most of the problems that exist in many companies. It can reduce cost, increase productivity and efficiency, deliver greater customer satisfaction and even generate new streams of revenue. With handy tools in CRM applications, your company can effectively improve Workflow by targeting prospects for new business and existing customers for repeat business. An optimized CRM application suite can make a massive difference to the efficiency of a company with many features built-in to enable management to regain control. CRM is a crucial tool to reduce wasted time and eliminate bothering the wrong customers. Your team will be able to quickly divide lead lists into groups that you create. This enables your team to slice and dice their customer data to find the best approach.