| |
|
| |
DUBAI FAIR (APRIL 2008)
ZRG REPRESENTS PAKISTAN IN DUBAI FAIR (APRIL 2008) |
ZRG International, the market leader in contact center technology recently participated in the Middle East International Banking, Financial Technology Exhibition that took place at the Dubai International Financial centre and organized by Dubai World Trade.
The event consisted of an exhibition and conference attended by the Corporate Executives and technologies professionals from the Financial industry. ZRG team displayed their innovative solution suite for Financial customer services, sales
and recovery such as IP Contact Center, CRM, Outbound Campaign Management, Call Recording and Evaluation tools, Supervision and QA solutions. Visitors were |
 |
impressed to hear about the capabilities of ZRG’s OneView solution and the successful contact centre environment in Pakistan. ZRG continues to take part in International Exhibition to develop striking image of Pakistan IT Industry. |
|
|
| Go back to Top |
| |
|
| |
International Exhibition
ZRG Represents Pakistan in the International Exhibition
|
KARACHI - ZRG International, the market leader in Contact Center Technology in the country recently participated at the world's premier financial technology event MEFTEC that was held under the auspices of the Central Bank of Bahrain.
The event consisted of an exhibition and a conference that was attended by at least 200 CIOs and over 500 delegates from around the globe. Visitors including CIOs and CTOs from various financial institutes were impressed to learn about the successful Contact Center environments in Pakistan and gave excellent feedback about the deployment of latest |
 |
solutions and the utilization of advanced technology by ZRG in Pakistan.
ZRG continues to engage in such international events to project an impressive image of Pakistan’s IT capabilities. Such efforts are bound to benefit the country in the long run and will result in increased software export earnings.
About ZRG International
ZRG has been providing end-to-end international contact center technologies from Intel Corporation, USA since 1994. Due to the reliability, advanced features and cost-effective approach, Intel Contact Center technology has become the most preferred choice among the leading brands.
Majority of the contact centers in the country including Bank Alfalah, United Bank, Askari Master Card and 15 other financial organizations have installed Intel Contact Center solutions and are completely satisfied with the performance and flexibility that Intel offers. These solutions are being used by millions of users that use self-service applications in addition to the contact center agent services. These solutions are backed by an experienced and knowledgeable team of ZRG International that has successfully deployed over 30 contact center projects, including the largest contact center in the country at Mobilink GSM that receives over 600,000 calls per DAY.
Contact Information:
Salman Zakir
Assistant Manager Marketing
ZRG International (pvt) Ltd.,
Tele: +9221 111-974-111
Fax: +9221 431-3220
Email: salman.zakir@zrg.com |
|
| Click Here For Headlines |
|
| |
Go back to Top |
| |
|
| |
TECH ELITE - 2007
Students learn all about next generation CTI technology |
 TechElite (Programming Competition and Software Exhibition) was an effort from the final year students of Computer and Information Systems Engineering at NED University. The event took place at NED University, Karachi on August 18th, 2007. TechElite invited all the young programmers and software engineers from different universities to unleash their flair of creativity and exhibit their potential at its very best. ZRG International encouraged the efforts of young students and participated in this event as a Platinum sponsor. A few of ZRG representatives were also available at the venue throughout the event and provided awareness and consultancy to young graduates regarding telecom and contact center industry in Pakistan. |
| Go back to Top |
| |
|
| |
| PASHA Career Expo 2007 |
 ZRG International participated once again in P@SHA's job fair held on 16th June 2007 at Karachi Expo Center and offered internship and training opportunities to the fresh graduates in different departments and had a marvelous response. Quite a lot of IT graduates showed up with little or no experience where they interacted with ZRG representatives for career counseling. Such events have been quite helpful for the fresh graduates in knowing the possibilities about their skill set in the IT sector of Pakistan. |
| Go back to Top |
| |
|
| |
| e-Banking, May 2007 |
 As the Banking Sector changes its different ways of carrying out its operations efficiently with the help of Information Technology, many companies in the IT sector have been able to show their skills in the best possible manner. Total Communications yet again like in the previous year 2006 have highlighted the banking sector in its e-banking conference in May 2007 held at a local hotel in Karachi.
ZRG showcased its services, along with other leading banking technology companies, by exhibiting at the conference venue. The Exhibition provided an avenue for interaction with delegates and visitors. However, the conference was a major success, which included many delegates from different foreign and local Banks and from major players in the IT sector that are working very close with the Banking and financial sector. Amongst the speakers were Mr. Ayub Butt, CEO, ZRG International to highlight contact center performance management areas and the ways to measure and improve these areas in order to deliver success every time. |
| Go back to Top |
| |
|
| |
MEFTEC, Bahrain, 12-13 Feb 2007 |
 MEFTEC is the world's premier financial technology event, with a special focus on the Middle East, Africa and South Asia (MEASA) region, and increasing participation from other high-growth international markets. Held under the auspices of the Central Bank of Bahrain, and aptly staged in the heart of one of the world's leading financial centres, MEFTEC brings together financial technology leaders for a bespoke learning, networking and business experience that blends an industry-leading conference with a tightly focused exhibition and high-class social functions. A prestigious and exclusive event, MEFTEC is run like a private club with delegate admission limited to the financial industry’s finest IT buyers, and exhibitor attendance to an elite band of leading-edge financial technology vendors. |
| Go back to Top |
| |
|
| |
GITEX, Saudi Arabia, 2007 |
 ZRG appeared and successfully participated in 6th international IT exhibition GITEX held at Riyadh, Saudi Arabia from 15th till 19th April 2007. ZRG continued to reflect the importance and phenomenal growth of the IT industry in the region by continually highlighting the latest technology and services to the international market sector. Many Corporate visitors from Banking and Telecom sector and also fro different ministries came to visit ZRG’s stall, where the representatives of the company provided some useful insights on the company’s and Pakistan’s core IT related capabilities.. |
| Go back to Top |
| |
|
| |
CTI User Conference, Dec 2006 |
 The first Contact Technology Industry User Conference was held on Saturday, December 23, 2006 at Hotel Sheraton, Karachi. The conference was organized by ZRG International and the conference theme was to address the key aspects of the management and operations of customer services. The event was a huge success with an attendance of over 150 key professionals from the Customer Services and Support industry along with representatives from key media organizations.
The panel of speakers included Mr. Fareed Zaka Bajwa, Director Customer Services at Mobilink, Mr. Sadruddin Salim, Sr. Manager, Contact Center at Ufone and Mr. Yasir Riaz, Head Contact Center and Southern Operations at Bank Alfalah. Also Mr. Ayub Butt, CEO, ZRG International presented on the emerging technology trends at the contact center and Mr. Syed Ali Shamim, Business Development Head, ZRG highlighted the current set of capabilities that are in use at today’s contact centers. Mr. Salman Zakir, Assistant Manager Marketing, ZRG highlighted the importance of hiring and training in the Contact Centers and also presented about the key considerations to be taken while developing the physical layout of contact centers. |
| Go back to Top |
| |
|
| |
Connect IT Conference, Dec 2006 |
 CONNECTit Conference was inaugurated by Advisor to the Chief Minister on IT, Mr. Noman Sehgal announced new initiatives of the government including e-policing. CONNECTit Conference was attended by leading professionals from multinational IT companies including PTCL( Pakistan), Singtel (Singapore), Parsec Technologies (India), Hong Kong Call Centre Association (Hong Kong), Oracle, ZRG, TRG (Pakistan), Teradata and Call & Contact Association (UK). Mr. Ayub Butt from ZRG International presented a paper on the “Latest Trends in Contact Centers” where he highlighted some of the important business and technological perspectives that affects a call center’s performance. The presentation by Mr. Ayub Butt also highlighted the need for integrating multiple channels to provide best customer services and ultimately giving convenience to the end customer. |
| Go back to Top |
| |
|
| |
ZRG Shines at ITCN ASIA 2006 |
 ZRG International participated in ITCN Asia 2006 Conference and Exhibition from August 09 to August 11. ITCN Asia is a premier IT Event in Pakistan.
In addition to the Exhibition, ZRG also participated in the IT Enabled Services Conference where Mr. Ayub Butt, CEO - ZRG International unveiled some hard facts about the Next generation Contact Centers. Mr. Ayub Butt with an experience of more than 12 years in the Contact Center industry revealed the Secrets that make a contact center successful and some aspects that should be considered while establishing a contact center. The informative speech by Mr. Butt was appreciated by the audience. ZRG was also the main sponsor of the ITES Conference where well known delegates from USA and India participated.
ZRG experts were also available at the stall number 101 - 104 at the Expo Center Hall 1 where a large number of visitors from the corporate sector visited ZRG stall to learn about the Next Generation Contact Center Solutions. |
| Go back to Top |
| |
|
| |
| ZRG Wins FPCCI Telecom Excellence Award as the Market Leader in Contact Center Technology |
 Federation of Pakistan Chamber of Commerce and Industries or FPCCI has declared ZRG International as the winner of 1st Telecom Excellence Awards in the Contact Center Technology sector.
Through the 1st Telecom Excellence Award initiative, FPCCI recognized market leaders and outstanding achievers in the Telecom sector. The award ceremony, held at Marriott, Karachi on June 3, 2006 was chaired by honorable state minister for IT and Telecom, Mr. Ishaq K. Khakwani along with Chairman PTA, Major General (R) Shahzada Alam Malik and Mr. Ch Muhammad Saeed, President FPCCI.
A total of 155 companies were evaluated and 35 companies were selected as winners in various categories. FPCCI award acknowledges the constructive role ZRG has played in the telecom industry growth through consultations, active participation and by creating the much needed awareness about contact centers and quality based customer services. |
| Go back to Top |
| |
|
| |
| PASHA Job Fair, April 2006 |
 Continued emphasis on Human Resource Development is essential for the growth of a knowledge economy. The P@SHA Job Fair has therefore become a permanent part of the annual activities in the major cities of Pakistan. The event took place in Karachi at a local Hotel on 30th April 2006, where ZRG participated with several positions for fresh IT graduates. Quite a large number of jobs were posted and filled at the event. Workshops were totally interactive and provided an environment for healthy exchange of ideas. |
| Go back to Top |
| |
|
| |
| e-Banking Conference, June 2006 |
Pakistan e-banking conference was held at the Pearl Continental Hotel, Karachi on 26th June 2006. The Speakers in the first session included Shabbir Baxamoosa, Country Head, Alternate Distribution & e-Banking, ABN AMRO who presented a paper on the e-Banking and present status of the industry. He was followed by Salman Zakir from ZRG International who talked about automation in customer services and what ZRG is doing in this regard. The third speaker the first session was Ahsan Rasheed Khan, Account Manager – PKI, NIFT who spoke about Two Factor Authentication for the Banking industry.
The last speaker of the first session as Javed Edhi CIO of Saudi Pak Bank who enlightened the audience on Customer Relationship Management and its importance and implication for the banking industry. |
| Go back to Top |
| |
|
| |
| PASHA Job Fair, April 2006 |
 ZRG International once again after almost a year participates once again with full steam at the Middle East Call Center Exhibition 2006 at Crown Plaza, Dubai. The two day exhibition was backed by a very strong conference which was attended by many professionals belonging to different industries. The conference had many well known speakers belonging to the call center industry since quite a long time from around the globe. There were a lot of well known exhibitors from around the world and ZRG was there to showcase its range of specialized Accurate Products and Solutions based on Intel Technology.
ZRG participated in MECC 2005 as well and after a very positive and warm response, the decision was taken to participate once again with providing an in-depth analysis of the call center technology through a 20 minute speech talking about the overall call center technology scenario. Call Center specialists were also present at the stall to cater to various customer queries. |
| Go back to Top |
| |
|
| |
| ZRG Participates in 7th PITEX 2006, 20th – 22nd Jan |
ZRG shines at 7th PITEX (Pakistan Information Technology Exhibition) 2006 during the month of January. The event was organized by Event and Conference Pvt. Ltd. The 3 day event was followed by a two day conference as well which had many professionals from the IT and telecom industry. PITEX is already well-known as a leading IT event in the region. The name has become synonymous with being a showcase for the best names in the industry. Print and electronic media extensively covered the event.
7th PITEX event was designed and promoted as a professional high value event where clients viewed the best and latest IT & Telecom consumer technologies, hardware and software from leading local and regional IT vendors, alongside some of the best deals on hardware, software, peripherals, multimedia and a wide range of products and services. |
| Go back to Top |
| |
|
| |
| ZRG’s Appearance in Dubai – GITEX |
Recently, ZRG International participated in a five days exhibition GITEX (Gulf Information Technology Exhibition) to celebrate its 25th Anniversary in 2005. The venue for this grand exhibition was World Trade Centre, Dubai, dated 25th till 29th September 2005.
This year too, ZRG along with GITEX continued to reflect the importance and phenomenal growth of the IT industry in the region by continually highlighting the latest technology and services to the international market sector. |
| Go back to Top |
| |
|
| |
ZRG Participates in Pakistan Customer Service Strategy FORUM 2005 |
ZRG International recently participated in a day long National Conference, “Pakistan Customer Services Forum 2005” on Friday, September 16, 2005 at Sheraton Hotels & Towers, Karachi held by the Nutshell Forum. The conference was about dimensions of customer service management.
While giving a presentation on “Designing the Best Helpdesk”, Mr. Ayub Butt, CEO of ZRG presented his views on designing the best helpdesk in which he emphasized on the fact that technology is just a tool which can improve your business performance with relations to customer services. But all this will result in a positive manner if the technology is used in the right way.
Mr. Ayub Butt also stressed on the fact that outsourcing is not the right way of providing customer services. It must be your people with the right tools on the line interacting with your customers. |
| Go back to Top |
| |
|
| |
ZRG Shines at ITCN ASIA 2005 |
ZRG International participated in ITCN Asia 2005 Conference and Exhibition from August 09 to August 11 2005. ITCN Asia is a premier IT Event in Pakistan.
At the ICIT Conference, Mr. Ayub Butt, CEO ZRG delivered a speech on the Secrets of Successful Call Centers. Mr. Ayub Butt with an experience of more than 11 years in the Call Center industry revealed the Secrets that make a call center successful and some aspects that should be considered while establishing a call center. The informative speech by Mr. Butt was appreciated by the audience.
ZRG experts were available at the stall number 13 and 14 at the Expo Center Hall 1 where a large number of visitors from the corporate sector visited ZRG stall to learn about the Next Generation Call Center Solutions from ZRG international. |
| Go back to Top |
| |
|
| |
ZRG PARTICIPATED IN GEO C-FUTURE CONFERENCE AND EXHIBITION - 2005 |
ZRG International recently participated in GEO C-Future Conference and Exhibition from July 22 to July 24 2005. This conference and exhibition was focused towards the development of ICT sector in Pakistan.
On this occasion, Mr. Ayub Butt, CEO ZRG delivered a speech on the benefits of Call Center technology and its implications for different industries. Mr. Ayub Butt discussed the important aspects in planning for call centers and some of the latest technological advancements in this field. He also discussed the benefits of open standards based call center technology and highlighted the limitations of the traditional proprietary and closed technology.
A team of ZRG telecom experts were available at the stall number 16 at the Expo Center. A huge number of representatives from the corporate sector visited ZRG stall to learn about the industry’s most flexible solution. |
| Go back to Top |
| |
|
| |
ZRG participated in “e-banking – challenges ahead” International exhibition and conference in Jan 2005 |
ZRG, participated in “e-banking – challenges ahead” a one day exhibition and conference on Jan 12, 2004 at Pearl Continental Karachi where ZRG CEO Mr. Ayub Butt enchanted the audience with his speech regarding Telebanking call center technology and its benefits for the banking industry. ZRG consultants were present at stalls 19 and 20 and huge number of representatives from the corporate sector visited ZRG pavilion. |
| Go back to Top |
| |
|
| |
ZRG participated in “Contact Center Opportunities Exhibition and Conference” in November 2004 |
ZRG participated in a one day conference and exhibition of Contact Center Opportunities in November 2004 where ZRG displayed the state of the art call center solutions. The exhibition and conference took place at Marriot Islamabad where the C.E.O. of ZRG Mr Ayub Butt delivered a speech on Open standards based call center technology and its benefits for the organizations. |
| Go back to Top |
| |
|
| |
ZRG participated in “ITCN Exhibition” in August 2004 |
ZRG participated in the ITCN exhibition in August 2004 where ZRG displayed the state of the art call center solutions. ZRG consultants were present on the occasion to provide valuable information regarding the Call Centers and its benefits for the organizations. |
| Go back to Top |
| |
|
| |
ZRG participated in PSEB IT’s Exhibition and Conference on 23rd and 24th June 2004 |
ZRG participated in the PSEB IT’s Exhibition on 23rd and 24th June 2004 in Pearl Continental Hotel Lahore. Mr. Ayub Butt C.E.O. ZRG, delivered a speech on the success stories for ZRG and imparted valuable information regarding the Call Center industry in the region. |
| Go back to Top |
| |
|
| |
ZRG participated in e-banking international conference and exhibition in June 2004 |
ZRG, participated in e-banking conference and exhibition held in Pearl Continental Karachi. ZRG holds leadership position in banking call centers with 10 major banks using ZRG call center solution for customer services. |
| Go back to Top |
| |
|
| |
ZRG participated in POGEE 2004 in March 2004 |
ZRG, the leading call center solution provider participated in POGEE (Pakistan Oil and Gas and Energy Exhibition) 2004 held in Karachi expo center. ZRG’s solution for Oil Marketing and Gas companies was appreciated by the esteemed corporate visitors. |
| Go back to Top |
| |
|
| |
ZRG Participated in 20th Annual IT Exhibition by Computer Society of Pakistan in January 2004 |
Products Showcased:
Call Center Solutions, Contact Management System, Interactive Voice Response. |
| Go back to Top |
| |
|
