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Brand of the year award 2008 |
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| Karachi Dated 25th Nov 2008.., The management of Brands award council of Pakistan has declared ZRG International as the winner of Brand of the year 2008 in the category of Call center solutions. Brands award management recognized ZRG as a market leader through nation wide survey, Brands popularity, strong company profile and the majority client’s support. The award ceremony was held at Karachi Marriot Hotel and the chief guest was Prime Minister of Pakistan, Syed Yousuf Raza Gilani along with Chief Minister Sindh, Qaim Ali Shah and Governor of Sindh, Dr. Ishrat-ul-Ibad. |
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GITEX, Saudi Arabia, 2007 |
 ZRG appeared and successfully participated in 6th international IT exhibition GITEX held at Riyadh, Saudi Arabia from 15th till 19th April 2007. ZRG continued to reflect the importance and phenomenal growth of the IT industry in the region by continually highlighting the latest technology and services to the international market sector. Many Corporate visitors from Banking and Telecom sector and also fro different ministries came to visit ZRG’s stall, where the representatives of the company provided some useful insights on the company’s and Pakistan’s core IT related capabilities.. |
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CTI User Conference, Dec 2006 |
 The first Contact Technology Industry User Conference was held on Saturday, December 23, 2006 at Hotel Sheraton, Karachi. The conference was organized by ZRG International and the conference theme was to address the key aspects of the management and operations of customer services. The event was a huge success with an attendance of over 150 key professionals from the Customer Services and Support industry along with representatives from key media organizations.
The panel of speakers included Mr. Fareed Zaka Bajwa, Director Customer Services at Mobilink, Mr. Sadruddin Salim, Sr. Manager, Contact Center at Ufone and Mr. Yasir Riaz, Head Contact Center and Southern Operations at Bank Alfalah. Also Mr. Ayub Butt, CEO, ZRG International presented on the emerging technology trends at the contact center and Mr. Syed Ali Shamim, Business Development Head, ZRG highlighted the current set of capabilities that are in use at today’s contact centers. Mr. Salman Zakir, Assistant Manager Marketing, ZRG highlighted the importance of hiring and training in the Contact Centers and also presented about the key considerations to be taken while developing the physical layout of contact centers. |
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Connect IT Conference, Dec 2006 |
 CONNECTit Conference was inaugurated by Advisor to the Chief Minister on IT, Mr. Noman Sehgal announced new initiatives of the government including e-policing. CONNECTit Conference was attended by leading professionals from multinational IT companies including PTCL( Pakistan), Singtel (Singapore), Parsec Technologies (India), Hong Kong Call Centre Association (Hong Kong), Oracle, ZRG, TRG (Pakistan), Teradata and Call & Contact Association (UK). Mr. Ayub Butt from ZRG International presented a paper on the “Latest Trends in Contact Centers” where he highlighted some of the important business and technological perspectives that affects a call center’s performance. The presentation by Mr. Ayub Butt also highlighted the need for integrating multiple channels to provide best customer services and ultimately giving convenience to the end customer. |
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ZRG Shines at ITCN ASIA 2006 |
 ZRG International participated in ITCN Asia 2006 Conference and Exhibition from August 09 to August 11. ITCN Asia is a premier IT Event in Pakistan.
In addition to the Exhibition, ZRG also participated in the IT Enabled Services Conference where Mr. Ayub Butt, CEO - ZRG International unveiled some hard facts about the Next generation Contact Centers. Mr. Ayub Butt with an experience of more than 12 years in the Contact Center industry revealed the Secrets that make a contact center successful and some aspects that should be considered while establishing a contact center. The informative speech by Mr. Butt was appreciated by the audience. ZRG was also the main sponsor of the ITES Conference where well known delegates from USA and India participated.
ZRG experts were also available at the stall number 101 - 104 at the Expo Center Hall 1 where a large number of visitors from the corporate sector visited ZRG stall to learn about the Next Generation Contact Center Solutions. |
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| ZRG Wins FPCCI Telecom Excellence Award as the Market Leader in Contact Center Technology |
 Federation of Pakistan Chamber of Commerce and Industries or FPCCI has declared ZRG International as the winner of 1st Telecom Excellence Awards in the Contact Center Technology sector.
Through the 1st Telecom Excellence Award initiative, FPCCI recognized market leaders and outstanding achievers in the Telecom sector. The award ceremony, held at Marriott, Karachi on June 3, 2006 was chaired by honorable state minister for IT and Telecom, Mr. Ishaq K. Khakwani along with Chairman PTA, Major General (R) Shahzada Alam Malik and Mr. Ch Muhammad Saeed, President FPCCI.
A total of 155 companies were evaluated and 35 companies were selected as winners in various categories. FPCCI award acknowledges the constructive role ZRG has played in the telecom industry growth through consultations, active participation and by creating the much needed awareness about contact centers and quality based customer services. |
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| PASHA Job Fair, April 2006 |
 Continued emphasis on Human Resource Development is essential for the growth of a knowledge economy. The P@SHA Job Fair has therefore become a permanent part of the annual activities in the major cities of Pakistan. The event took place in Karachi at a local Hotel on 30th April 2006, where ZRG participated with several positions for fresh IT graduates. Quite a large number of jobs were posted and filled at the event. Workshops were totally interactive and provided an environment for healthy exchange of ideas. |
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| e-Banking Conference, June 2006 |
Pakistan e-banking conference was held at the Pearl Continental Hotel, Karachi on 26th June 2006. The Speakers in the first session included Shabbir Baxamoosa, Country Head, Alternate Distribution & e-Banking, ABN AMRO who presented a paper on the e-Banking and present status of the industry. He was followed by Salman Zakir from ZRG International who talked about automation in customer services and what ZRG is doing in this regard. The third speaker the first session was Ahsan Rasheed Khan, Account Manager – PKI, NIFT who spoke about Two Factor Authentication for the Banking industry.
The last speaker of the first session as Javed Edhi CIO of Saudi Pak Bank who enlightened the audience on Customer Relationship Management and its importance and implication for the banking industry. |
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