Middle East Financial Technology Conference, also known as MEFTEC, Bahrain is a premier technology event that brings together financial industry’s leading professionals and latest technology solutions all under one roof. The event is well recognized for delivering personalized learning, networking and business experience that blends an industry-leading conference with a tightly focused exhibition and high-class social functions. This year, the event was attended by over 450 delegates from around the world and the main focus this year was flexibility of technology and speed of deployment

In this prestigious and exclusive event, ZRG International, a leading provider of Customer Interaction, Contact Centers & Customer Relationship solutions demonstrated flexible and cost effective business solutions. ZRG solutions such as CTI, eForms, IP Soft Phone, multi-media ACD received excellent response due to the open standards approach and the level of customization capabilities available. ZRG solution experts were available to share key information on how businesses can use intelligent customer interaction and relationship solutions to improve their customer service, accessibility, increase productivity to achieve cost reduction objectives.

ZRG is an ICT solutions company that offers a full range of integrated and flexible turnkey solutions for customer interactions including inbound and outbound contact center, CRM applications, call center management tools and self-service automation. ZRG’s cutting technology is deployed at mission critical contact centers in the Middle East, Pakistan and Africa, assisting millions of users each day through live agent and self-service applications.

United Capital bank (UCB) is a leading bank in Sudan with enriched experience in general financing services and investment funds. With latest technological advancements, UCB soon realized the importance of providing vital financial information to its clients in a fast and non-interfering manner.

To enable these services, UCB opted for ZRG’s SMS notification system to empower its customers to receive information related to bank account transactions, investment opportunities and other banking needs on their mobile device. To provide real-time and accurate alerts regarding customer accounts, the SMS notification system is tightly integrated with bank’s IMAL banking host IMAL) to provide prompt alert at time of transaction execution. Through this solution, the bank would be able to build a strong relationship with its trusted customers

Mr. Syed Ali Shamim, Head Business Development of ZRG International commented that “SMS Notification Solution by ZRG is a great tool for organization wants to ensures real-time delivery of activities and account services notifications at customer’s mobile device which will help them to strengthen business relationship between bank and the customer. It’s also been our pleasure by working closely with our channel partners in Sudan “Brilliant Solutions” who had conducted a successful implementation at UCB.

ZRG International, nation’s leading provider of Customer Interaction and Contact Center solutions has signed an agreement with HBL International Operations for a full-fledged Banking Contact Center Solution to support the growing needs of HBL customers.

Habib Bank Limited was established in 1941; over the years HBL has grown its branch network to become the largest private sector bank. It has over 1,450 branches and a customer base exceeding five million relationships along with an international presence in 25 countries.

Under the agreement, ZRG will provide a comprehensive Banking contact center solution that includes multi lingual Tele-Banking IVR (Arabic, English) bundled with comprehensive suite of Customer Relationship & performance management tools. Integrated with back end customer databases and systems installed at HBL, the solution will help the bank in achieving its goals by providing prompt and accurate customer services.

HBL UAE was previously operating with a basic voice PABX for handling customer communications & requests. The setup was geared towards basic call connectivity and was not designed for the advanced contact center features required for satisfying today’s customer needs. HBL decided to setup a centralized facility to provide state-of-the-art services to existing customers as well as prospects all over UAE.

To achieve this objective, HBL evaluated several offers and selected ZRG’s integrated OneView Contact Center Suite to provide a centralized location for interaction in order to cater customer’s complaints, request and provide information to prospects in efficient and timely manner. Mr Ayub Butt, CEO, ZRG International said that “the flexible and integrated OneView solution with its next generation technology backed by our experienced team will not only enable bank to fulfill its current requirements but also allow bank to cater the needs of growing number of customer base in UAE.”

ZRG’s Teleconferencing solution version 2.0 is now available. Teleconferencing solution provides flexible tools for managing conferencing sessions, resources, participants, live assistance, etc. It is modular and scalable in capacity and functionality. Launching ceremony of new version of teleconferencing solution took place at ZRG local office. As an alternate to face-to-face meetings, Teleconferencing is a way to conduct business discussions between three or more callers over the telephone. Invitees can dial from anywhere in the world through a landline or cell phone to join the conference. Teleconferencing can save significant amount of time and money and reduce travel requirements in addition to making projects move faster through instantly meetings.

ZRG announces the new release of agent soft phone for Call centers, bringing a wide range of communication capabilities right on the agent desktop. The new version called OneView Comdeck and it is a full-featured communication application for the call center agent with complete soft phone and much more.