| ZRG Contact Center solution is a highly scalable, multi-channel solution that provides agents with a 360-degree customer view across a wide array of communication channels including voice, e-mail, web-chat, fax, and interactive voice response (IVR), enabling organizations to communicate more seamlessly and effectively with their customers.
Mybank has launched a series of facilitators like Online banking, High profit yielding Deposit Schemes, GPRS enabled banking, ATM, Agriculture finance scheme etc. Mybank was using PABX system but with the increase in product menu and customer demand, it became essential for the bank to invest in contact center solution At the Inauguration ceremony Mr. Syed Nazir Hussain, SVP, Head of operations Division of MyBank stated, “The cutting edge Contact Center solution provided by ZRG will not only improve our performance, services and availability to our valuable and prospect customers but also help us to look forward with confidence.”
Mr. Arif Butt, CTO, ZRG International commented, “It is delightful to have MyBank in the list of our successful deployments; this appreciative incentive will give MyBank the opportunity to serve its customers in a better way. We believe that our technology and experience will help MyBank to improve its strong market position and quality of customer services.
About MyBank
Mybank limited was incorporated in 1992 as a commercial bank and recognizes as a fast growing bank with over 80 branches across the nation. The Bank’s vision is to become the leading private commercial bank. Mybank mission includes having a diversified customer base and to serve the market through innovative banking solutions therefore the bank has taken a number of initiatives to excel in the area of Information Technology. Currently MyBank is enjoying ‘A’ for the medium to long term and ‘A-1’ for the short term entity ratings by Pakistan Credit Rating Agency Limited.
For more information about MyBank, visit www.mybank.com.pk. |
