ZRG International
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| SERCO GULF SELECTS ZRG INTERNATIONAL FOR CALL CENTER |
Serco Gulf, a subsidiary of Serco Group a leading UK based facilities management and outsourcing company listed on London Stock Exchange has selected ZRG to provide a next generation Call Center solution that is based on open standards based CTI technology from Intel Corporation, USA.
The state of the art call center solution will be used by Serco Gulf to handle its growing business and to provide high quality personalized customer services to the customers in the Gulf region.
Serco Gulf evaluated various proposals from the international market. The evaluation and selection criteria included factors such as flexibility and integration capabilities of the solution as well as price-performance ratio, feature richness, scalability and ruggedness of the systems. Another key criteria of evaluation was the solution provider’s track record of support and market references. After detailed evaluation, M/s Serco Gulf selected ZRG’s solution for their customer services call center.
”The days of proprietary and closed architecture based technology are over because the proprietary technology offers only partial functionality, has too many limitations and the long term cost of ownership is way to high”, says Ayub Butt, CEO of ZRG International. “Today’s customer is fully aware of the available technology and has employed highly intelligent and informed professionals in the team who can easily analyze the available solutions in order to get maximum value for their organizations. The Open standards based technology offers complete flexibility and total integration capabilities. In order to bring these value propositions to the customers, ZRG and Scientechnic have joined hands”.
Serco is one of the world's leading outsourcing companies. By successfully managing organizational design and change, Serco helps national and local governments around the world to improve services across all aspects of their activities. Where appropriate Serco apply this capability to help commercial clients to achieve their strategic goals. Listed on the London Stock Exchange, Serco Group PLC had a 2003 turnover of US$ 2.738Bn.
Serco has been continually present in the region since 1947, initially operating as International Aeradio Ltd, to provide air traffic control and engineering services. Regional clients include Nakheel, International Airports and various Marine and Communications organizations. |
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| CATCOM NTC SELECTS ZRG FOR PREPAID CARD CALL CENTER |
Catalyst Communications, a partner of National Telecommunication Company or NTC for International Gateway solutions and Prepaid Calling cards has selected ZRG International for a customer service call center for their Prepaid Calling Cards.
The customer service call center by ZRG International will help CatCom to provide support to the prepaid calling card customers by the name “Salaam”. Catalyst Communications evaluated various options in the market for a call center solution and the selection criteria were reliability, scalability and extremely tight time schedule for project Implementation.
The cited reasons for selecting ZRG solution include reliability and flexibility of the solution, open standards based technology, locally available resources for customization and excellent track record of ZRG International for call center technology solution.
ZRG installed the call center solution in minimum possible time and enabled CatCom to launch their product on time. This is a direct endorsement of technical expertise and effective project management.
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| KASB BANK CHOOSES ZRG CALL CENTER SOLUTION |
KASB Bank has selected ZRG call center solution for their customer support and telebanking services. KASB Bank wanted to setup a flexible call center that could grow in the future in terms of capacity and functionality. After considerable evaluation of various bids, KASB Bank selected ZRG solution for their customer support call center. The cited reason for the selection includes reliability and flexibility of the solution, open standards based technology, locally available resources for customization and excellent track record of ZRG International for banking call centers.
This was announced in a signing ceremony at KASB Head Office on Nov 29, 2004, where officials of KASB Bank and ZRG International signed the agreement |
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Mr. Nasir Jamal CFO of KASB Bank while dilating on the benefits of call centers said: “State of the Art Call center from ZRG will enable us to provide highly personalized and prompt services to our valued customers 24 hours a day. With call center management tools such as the voice recording capabilities and online performance monitoring, we will be able to monitor and improve quality of service and productivity of our staff.”
Mr. Ayub Butt, CEO of ZRG International said: “Call center solution based on Open Standards technology allows maximum integration, customization and scalability to the customers. The days of proprietary and closed architecture based technology are long gone because the traditional ACD technology had too many limitations and offered only partial functionality. Today, the businesses have realized the value that is available with the open standards based CTI technology.”
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| PAKTEL LAUNCHES GSM SERVICES WITH ZRG CALL CENTER |
Paktel, a company owned by Millicom and the leading cellular service provider recently launched GSM services. Paktel has installed the next generation ZRG Call Center solution that is based on open standards-based CTI technology. Paktel GSM network will enhance both subscriber and revenue growth and enable the company to provide additional value added services for its customers. Call center solution from ZRG International based on Intel® CTI Platform has helped Paktel to achieve better customer satisfaction and 24 x 7 information delivery and customer support.
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| PRIME BANK CHOOSES ZRG CALL CENTER SOLUTION |
Prime Commercial Bank has selected ZRG call center solution for their customer support and telebanking services. Prime Commercial Bank is experiencing growth in terms of additional customers and launching of new products. Prime Bank wanted to setup a flexible call center that could grow in the future in terms of capacity and functionality. After considerable evaluation of various bids, Prime Commercial Bank selected ZRG solution for their customer
support call center. The cited reason for the selection includes reliability and flexibility of the solution, open standards based technology, locally available resources for customization and excellent track record of ZRG International for banking call centers. |
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| PICIC selects ZRG Call Center Services |
With an aggressive strategy of penetrating into the new markets, PICIC is introducing new and exciting financial products and services. In order to entertain these inquiries through a proper call center, PICIC has selected ZRG for providing a full service and flexible call center services.
PICIC evaluated all the available solutions in a straight manner and after detailed assessment PICIC selected ZRG call center solution that meets all the criteria including proven performance, open standards, wide client base, flexibility and cost effectiveness.
ZRG International (Pvt) Ltd (www.zrg.com) is a leading call center solution provider that has been providing call center solutions since 1994. ZRG clients include 11 leading banks, 3 major cellular companies, oil marketing companies and other service and utility providers. |
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| ZRG provides Voice Recording Solution to a Cellular Phone Company in East Africa |
A leading cellular phone service provider in Tanzania, East Africa known as M/s Mobitel, MIC has placed an order for Voice Transaction Recording and Monitoring solution with ZRG International (pvt) Ltd.
M/s Mobitel last year awarded a major contract to ZRG International for the installation of a state of the art customer services and support Call Center. The recent order for adding Voice Recording and Monitoring capabilities into their Call Center constitutes the next phase of the project. For this expansion order, bids from various international solution providers were considered.
The evaluation and selection criteria included factors such as price-performance ratio, feature richness, scalability and ruggedness of the systems as well as the company track record of prompt support, flexibility and market references. After detailed evaluation, M/s Mobitel selected ZRG’s solution for their customer services call center. |
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| Bank Alfalah Call Center moves to a new location without any down time |
Bank Alfalah, a progressive financial services organization, had established its customer support call center few years ago. The call center quickly became a strategic tool for the bank to support the customers and the products. The Bank management made significant efforts to maintain the highest standards of service quality and prompt response at the call center.
With the unprecedented growth in its customer base as well as in it’s product line, the bank needed to expand the capacity of it’s call center. The existing call center premises had certain limitations that would restrict the growth of the call center. Therefore, Bank Alfalah decided to acquire a dedicated site for the strategic operations of the call center.
Relocating a working call center is a task that requires extremely careful planning, analysis and execution. Bank management wanted to have minimum down time in the service and therefore contacted ZRG, the provider of call center solution to Bank Alfalah. ZRG has successfully accomplished similar relocation projects in the past and holds an excellent reputation in this regard. |
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