ZRG International
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| ZRG Call Center selected by Intel Corporation, USA for success story |
| World Technology leader, Intel Corporation, USA selected a ZRG Call Center site as a topic for their success story. Intel carried out a case study of Pakistan’s largest and most advanced call center solution installed at Mobilink GSM, and decided to include it on its premier call center solutions web site. The call center solution, developed by ZRG, features some of the latest technological innovations and unmatched capabilities. This was the first time a ZRG call center was included in any such study carried out by Intel Corporation, USA. |
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| ZRG Provides CallCenterSolution to Mobitel (MIC) Tanzania |
| After evaluating various solution providers from the global market, M/s Mobitel, the largest cellular phone service provider in Tanzania, Africa selected ZRG call center solution for its customer support facility. ZRG has extensive experience of providing such hi-tech solutions in the world market. Mobitel expressed great satisfaction with the quality and the performance of the solution and just after a few months of initial installation, it placed an expansion order with ZRG. These successful events greatly enhanced ZRG’s image and profile in the international IT and Telecom arena. |
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| Askari Master Card selects ZRG call center to support its customers |
| Askari Commercial Bank MasterCard was using a traditional PABX to supports its credit card customers and was facing numerous limitations in terms of growth and functionality enhancements. After studying and evaluating various call center solutions, Askari MasterCard management chose ZRG call center solution for their nation-wide call handling on their UAN. The solution provides a comprehensive set of tools and capabilities to ACB Master Card and to its callers. The management of Askari MasterCard has expressed total satisfaction towards the installed solution and highly recommends it to others. |
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| Standard Chartered Bank orders ZRG call center solution |
| Standard Charter Bank – one of the most prestigious banking names in the world needed to set up an Islamabad call center. They wanted a solution provider who is flexible and possesses in-depth knowledge about call center issues. After an extensive evaluation of bids from several solution providers, Standard Chartered Bank found that the solution from ZRG International was an exact match for their current requirements with the flexibility to incorporate additional capacity and functionality in the future. |
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| ZRG expands Call Center Capacity of Mobilink GSM, a subsidiary of Orascom |
| Mobilink GSM, a subsidiary of Orascom Telecom, had been using ZRG’s next generation call center solution for over 4 years with the highest degree of satisfaction. In order to support its growing subscriber base, Mobilink decided to double the size of their call center and set up a second call center. All known solution providers were given a chance to bid and after thorough evaluation, this major expansion contract was awarded to ZRG International because of various unmatched capabilities demonstrated by the company. ZRG is already a leader with the most call center solutions installed and is now the solution provider of the largest call center operation in Pakistan. |
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| ZRG wins call center contract for WorldCALL Broadband |
| M/S WorldCall Broadband, a premier cable TV and communications service provider was looking for an optimal solution for the call center requirements. The group selected the proven and well-reputed call center solution from ZRG. The installed solution features some of the hottest telephony techniques for a cost-effective approach for call handling. The call center solution provides multiple types of services, i.e. Sales, Support and Customer Services through live agent assistance as well as 24-hour self-service facility to the existing and prospective customers. |
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| Gerry’s FedEx chooses ZRG CT Server call center to handle visa calls |
| Gerry’s FedEx had an urgent need to handle a growing volume of telephone calls at their visa services center. FedEx selected ZRG International to setup a 3-node call center in Karachi, Lahore and Islamabad because they needed a solution provider that is experienced in such projects and could provide a cost-effective, flexible and scaleable solution. FedEx management is very much satisfied with ZRG solution and support services and is planning to expand the size of the call center. |
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| ZRG continues to provide innovative solutions to AudioTex 0900 market |
| ZRG is one the first companies to offer 0900 based Premium Rate Services. During 2004, the company continued its dominance in this area by generating the highest number of call revenues and traffic. In fact, ZRG showed other companies various possibilities and the right approach of running 0900 based campaigns. |
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