Today’s contact centers require a combination of features and capabilities that were traditionally available from multiple independent vendors. ZRG studied the market and learned that today, customer-centric companies need latest capabilities, total integration, and complete flexibility. But most importantly, they ask for a one-window solution that is backed by knowledgeable experts that are readily available for discussions. OneView Communication Center from ZRG provides a single integrated solution that provides all key functionality including ACD, Voice Response, CTI screen pop, Call recording, monitoring and comprehen- sive reporting. OneView also provides a clear strategy for incorporating multi-media communication channels such as Fax, Email, SMS and Web. OneView Communication Center solution is based on open standards based technology that runs on

non-proprietary LAN servers and workstations. This results in simplified deployment and system management. OneView Communication Center aims to reduce the cost of ownership, simplify system management and reduce the number of boxes and vendors from the process.

Companies looking for customer contact management applications such as Complaint Registration, Leads capturing or other specific functionality can consider OneView CRM application suite that transparently integrates with OneView Communication Center. The combination of these packages deliver a comprehensive contact handling and management capabilities in a tightly integrated way with unified desktop, common user interface and simplified integration with multiple applications and databases.

OneView Outreach for outbound campaigns provides the ability to create and manage multiple outbound campaigns simultaneously. OneView Outreach provides a single intuitive interface to build customer-centric and goal-oriented campaigns and incorporates intelligent dialing methodologies for maximum output..

Tele-Conferencing is a way to conduct business discussions between three or more callers over the telephone. The Tele-Conferencing facility helps a business in frequently conducting group communication with partners, principals and investors, whenever required. It is useful for any corporations with multiple offices, traveling staff, Sales and service related organizations. It offers many benefits including faster and more focused meetings that can be instantly arranged, and reduction in costs associated with inviting staff from other locations to attend meetings.

An advanced Inbound/Outbound fax solution installed in a local area network server. It allows computer users to send and receive fax messages. These messages can be stored as printable word processing, graphics, database, or spreadsheet files. Key expected benefits include Improves productivity, provides reliability & robustness. Simple and fast delivery of information and documents, Fax Center eliminates the need to continually check paper trays. It achieves cost reduction through complete automation.